The project framework is tasked with analyzing, formalizing, and documenting back office banking flows and processes, including defining how to keep this documentation up-to-date. Indeed, documentation is the crucial first step in automating and streamlining processes, which often hide operational risks and redundancies. Furthermore, process documentation guarantees better management of legal regulations and internal and external audits. The final objective of the project is to improve flows, automating where possible, ensuring business continuity and sharing of know-how